Broadliner TD SYNNEX has signed a distribution agreement with Swiss service provider Technogroup for the sale of Support Packs for Synology solutions. TD SYNNEX sales partners in Austria and Germany now have access to on-site and repair services.
The Swiss company Technogroup, an Evernex company, is the European market leader for third-party maintenance (TPM) in data centers and offers maintenance services as well as maintenance and repair services for common IT systems in its portfolio.
From now on, TD SYNNEX sales partners have access to these services, which guarantee smooth and secure operation of data centers - be it for data center providers or larger industrial customers - and thus continuous business operations can be ensured at all times.
Thomas Klein, Director GCC DACH of TD SYNNEX, comments on the conclusion of the contract: "I am absolutely convinced of Technogroup's offer for Synology solutions and I am very pleased that we can now offer Technogroup's very high quality services to our customers With these new services - in combination with the unique cooperation with Synology - we round off our range of solutions perfectly and offer our target group clear added value in the support of their customers."
Technogroup ensures the quality of the services on the one hand through the 3-fold ISO certification (both for environmental and quality management as well as for information security), on the other hand also through the high proportion of service employees (approx. 50%) who work in the GERAUS -Control region from 12 locations from services.
Synology's service portfolio for NAS (Network Attached Storage) solutions ranges from Onsite Support Packs and Onsite Post Warranty Support Packs to NBD Replacement Support Packs (without onsite service).
Michel Seibel, Head of Sales at Technogroup, said about the new agreement: "our customers attach great importance to reliability. With the services for Synology systems, we take this issue into account. Professional service is indispensable, especially in the data center. We are very proud to see an exciting future - together with TD SYNNEX at our side - in the field of Synology infrastructure services. Trustworthy alliances make the expansion of the internationalization of Synology Services possible. We are pleased to have gained another strong and international sales partner with TD SYNNEX."
A comment from Dennis Schellhase, head of DACH Market for Synology, comments on the new cooperation: "with TD SYNNEX and Technogroup Evernex, we have had two strong partners at our side for some time, who live the same values as Synology: service orientation and customer support. We are pleased us to use the existing synergies and to expand the service ecosystem for TD SYNNEX customers. Thanks to the Synology Next-Business-Day Replacement Support Packs for system houses & managed service providers, we deliver, in cooperation with Technogroup Evernex, the ideal support, to be able to independently offer the fastest possible technical service for end customers. In addition, the on-site service packs - with up to 4 hours response time - offer maximum uptime and reliability thanks to the excellent infrastructure and expertise of Technogroup Evernex. This means that managed service providers and system houses can use their Offering services to minimize outage expand your time flexibly at low cost and strengthen the satisfaction and loyalty of your end customers."