Broadliner TD SYNNEX has signed an agreement to fulfill Dell Professional Services that are sold by their joint reseller partners in the United Kingdom. This will allow TD SYNNEX to provide an even greater level of partner support to ensure the exact needs of their end-user customers are met.
The partnership underlines the technical capability and credibility of TD SYNNEX’s team. It means that whenever partners sell a Dell Professional Services contract for server or storage products, TD SYNNEX has the opportunity to provide the support and service on behalf of Dell. The services on offer range from consulting to installation and deployment. To qualify for this very high-level partnership arrangement, TD SYNNEX’s Professional Services team had to attain an extensive array of Dell technical certifications. This means that partners can be sure the TD SYNNEX team is ready to deliver to the high standards their customers expect.
Amy Brady, Dell EMC business unit director, UK and Ireland, at TD SYNNEX, said that with a dedicated Dell Technologies sales team of 21, and a seven-strong technical pre-sales team, TD SYNNEX is ready to help Dell partners maximise their opportunities: “adding co-delivery to our value-add offering, means we can provide a true end to end service for our partners and their end users. Being appointed to provide servicing on Dell servers and storage products demonstrates the expertise and high standards that the TD SYNNEX technical and professional services team is able to deliver. We will be carrying out this work for and on behalf of partners and we’ll be making sure we pay the utmost care and attention to every detail of customer service. With the skills gap currently faced across the channel, we can support our partners and enable them to offer a full suite of services.”
Andy Brown, technical services director Advanced Solutions UK and Ireland for TD SYNNEX, added: “providing services with and through our partners is becoming an increasingly important element of our business. Yet our technical and professional services capability is perhaps one of our best-kept secrets. All of that resource is also available to our partners who have a need for additional pre-sales consultancy or support, or chargeable post-sales implementation, maintenance and servicing.”