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SYNAXON Pioneers the Concept of the Master MSP


Markus Rex, Head of SYNAXON Managed Services
Markus Rex, Head of SYNAXON Managed Services

With its solutions, tools, support and automation to drive partner development and growth, SYNAXON is on the road to becoming a leading Master MSP for managed services providers (MSPs).


The company offers a range of out-of-the-box services to help any company within the IT channel looking to boost their managed services or expand their portfolio to meet the full range of their customers’ needs. Managed RMM, Managed Endpoint Security, Managed Backup, and the recently launched Managed Workplace – a complete managed desktop provided via monthly service subscription – are the four solutions currently available.


The MSP partner always remains the first point of contact and retains full ownership and responsibility for their customers, with SYNAXON’s technical team carrying out the set-up, management and monitoring of all products in the background. Furthermore, no initial upfront investment or long-term commitment is required.


Fledging and developing MSPs need help in building a broad services portfolio that will meet the needs of all their current and prospective customers”, said Markus Rex, Head of SYNAXON Managed Services. “By working with us, they don’t need to develop deep product knowledge in advance. They can simply add and deliver services without any complex back-end configuration or need to invest in training or recruiting new technical staff. At a time when there is an acute shortage of skilled IT workers, that’s really important.


SYNAXON is pioneering the concept of the Master MSP in the UK and Europe, he noted. “While the idea is already well established in the US, it’s quite new here. As a Master MSP, SYNAXON can help businesses move into managed services or offer additional services in areas where they lack expertise, broadening their capability and extending their growth potential. They can benefit from our experience, automation and standardisation, and compete for and win new contracts without having to make up-front investments.


Using SYNAXON as a Master MSP means that partners only pay for the services being used, reducing risk and safeguarding profitability, he added. “Working with SYNAXON will enable MSPs to grow at a sensible pace. Different partners will use our services in different ways. Some will use everything we have to offer, while others will use only the services they need. Either way, there are no set-up fees, no minimum level of business requirement, and no risks, so new and developing MSPs can scale-up and grow at their own pace.”


As well as the four services currently on offer, SYNAXON provides pre-written templates for services descriptions and contracts. Partners can use these as the basis for their own documentation, meaning they spend less time on paperwork and more time on growing their businesses.

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